Transportation Policy

To initiate a return, please contact us at service@mofangpretty.com with your order number.

Return instructions and the return address will be provided by our customer support team. Unauthorized returns will not be accepted.

Unless the item is defective or incorrect, customers are responsible for return shipping costs. Original shipping fees are non-refundable.

Right of Withdrawal (EU Customers)


If you are a consumer based in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day you receive the goods. To exercise this right, please contact us at:

service@mofangpretty.com

Refunds will be issued within 14 days after we receive the returned item, using the original payment method.

Free Shipping (Untracked)


Customers who select Free Shipping (Untracked) acknowledge and agree:

  • Only shipping confirmation is provided (no tracking number)
  • Delivery cannot be guaranteed

If the order is not delivered within 60 days, please contact us and we will issue a full refund after verification.

Recommendation:

For orders over $75 USD, we strongly recommend selecting Standard Shipping (Tracked) to monitor delivery status.

RETURN ELIGIBILITY


If you are not satisfied with your purchase, please contact us within 7 days of receiving your order.

  • Return requests should be completed within 30 days
  • Missing or incorrect items must be reported within 24 hours of delivery with photo evidence

CONDITIONS FOR RETURNS


Returned items must meet the following conditions:

  • Unused and in original condition
  • Returned in original packaging
  • Include all accessories and documentation

Returns will NOT be accepted if items show:

  • Signs of use, damage, or alteration
  • Broken seals or removed protective films

Custom or personalized items are non-returnable and non-refundable.

We reserve the right to refuse returns that do not meet these conditions.

NON-RETURNABLE ITEMS


The following items are not eligible for return:

  • Items not purchased directly from our website
  • Items damaged due to misuse or improper handling
  • Incorrect purchases made by the customer
  • Returns without proof of purchase

Ningbo Mofang Trading Co., Ltd. reserves the right to refuse any return request.

DEFECTIVE, INCORRECT, OR DAMAGED ITEMS


If you received a defective, incorrect, or damaged item, please contact us and provide:

  • Order number
  • Proof of purchase
  • Photos or videos of the issue
  • Full shipping address
  • Contact phone number

We may request additional information to process your request.

RETURN PROCESSING TIME


Please allow up to 14 business days for processing after we receive your return.

You will receive a confirmation email once your return is completed.

  • Defective items: Full refund
  • Non-defective items: Refund excludes shipping fees

REFUNDS


All refunds will be issued to the original payment method.

  • Credit/debit card refunds may take up to 14 business days
  • Processing time depends on your bank or card issuer

If you have not received your refund, please contact your bank first.

ORDER MODIFICATIONS & CANCELLATIONS


If you need to modify or cancel your order, please contact us as soon as possible:

service@mofangpretty.com

  • Order cancellations are subject to a 30% cancellation fee (payment processing cost)
  • Cancellation requests cannot be processed once the order has been shipped

WHEN WILL MY ORDER BE PROCESSED?


We strive to process and ship your order as quickly as possible. Please ensure that you select the correct product model and color when placing your order, as we are unable to modify orders once they have been placed.

Orders are typically processed within 2–5 business days, and shipped the next business day after processing.

All orders are handled and shipped from our warehouse in China. Please allow additional processing time during holidays and peak sale periods.

SHIPPING CONFIRMATION


Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping costs are calculated based on the weight of your order and delivery destination.

For international orders, customers are responsible for any applicable customs duties and taxes.

TRACKING


It is the customer’s responsibility to track their order and provide any required information to customs or the courier.

If a shipment is returned due to:

  • Failure to provide required information
  • Failure to respond to delivery attempts
  • Incomplete customs clearance

We are unable to offer a free refund or replacement. In such cases, a new order may be required.

DELIVERY


Delivery times may vary depending on your location and customs processing.

Your order may be delivered by:

  • Local postal service
  • Courier service

If you are not available at the time of delivery, a notice may be left with instructions for redelivery or pickup.

TAXES & DUTIES


Import duties, taxes, and customs fees may apply once the shipment reaches your country.

These charges are determined by your local customs authority and are the responsibility of the customer.

Ningbo Mofang Trading Co., Ltd. is not responsible for these additional charges.

CUSTOMS & REGULATIONS


Customers are responsible for ensuring that the items ordered comply with local import regulations.

We are not liable for items that are restricted or rejected by customs authorities.

FOREIGN TRANSACTION FEES


All prices on our website are displayed in your local currency for convenience, but all transactions are processed in USD.

If your payment method uses another currency, your bank may apply:

  • Currency conversion rates
  • Foreign transaction fees

These fees are determined by your bank or card issuer.

Contact Information


Company Name: Ningbo Mofang Trading Co., Ltd.

Email: service@mofangpretty.com