FAQ

ORDERING

Do I need to have an account to order?
No, you can also place an order as a guest. However, creating an account allows you to:

  • Checkout faster
  • View order status and history
  • Receive updates on new products and promotions

What if I forgot my password?
On the login page, click “Lost password?” and follow the instructions to reset your password.

What if I entered the wrong email address?
Please contact us at service@mofangpretty.com as soon as possible.
We can update your email, name, and address, but we cannot modify the items in your order.

Are there any exchange rates?
All transactions are processed in USD. If your card uses another currency, the final charge will depend on your bank’s exchange rate.

What payment methods do you accept?
We accept major credit cards:

  • VISA
  • Mastercard
  • American Express

We do not accept checks, money orders, or cash on delivery.

How secure is my online order?
All transactions are processed through a secure SSL-encrypted system.
Your payment information is not stored on our servers.

How do I change or cancel my order?
Please contact us immediately at service@mofangpretty.com.

  • Orders may be canceled before processing
  • A 30% cancellation fee applies due to payment processing costs
  • Orders that have already been shipped cannot be canceled

How do I set my shipping address?
Please enter your shipping details in English only, including punctuation.

Can I change my shipping address after placing an order?
Shipping addresses cannot be changed once the order has been processed or shipped.

When will my order arrive?
Delivery time depends on the shipping method selected.
Tracking information will be sent within 24 hours after shipment.

Please note: We are not responsible for customs delays.

How do I track my order?
You will receive a tracking number via email once your order has shipped.

Can I use multiple discount codes?
Discount codes cannot be combined unless stated otherwise.

What should I do if items are missing from my order?
Please contact us immediately at service@mofangpretty.com.

SHIPPING & CUSTOMS

When will my order be processed?
All orders are processed in China.

  • Processing time: 2–3 business days
  • Shipping occurs after processing
  • No shipping on weekends or holidays

If you do not receive tracking within 5 business days, please contact us.

How will my order be shipped?
Shipping methods are detailed on our Shipping Policy page.

RETURNS

How do I return an item?
Please contact us within 30 days of receiving your order at:
service@mofangpretty.com

Include:

  • Order number
  • Reason for return

Our support team will provide return instructions if approved.

Will shipping be covered for returns?
Return shipping costs are the responsibility of the customer.

What if I received a defective or incorrect item?
Please contact us within 7 days of delivery and provide:

  • Order number
  • Photos of the issue

We will resolve the issue as quickly as possible.

How long does the return process take?
Returns are processed within 14 business days after we receive the item.

When will I receive my refund?
Refunds are issued to the original payment method.

  • Processing time: 7–14 business days
  • Depends on your bank or card issuer

If you have not received your refund, please contact your bank first.

Contact Us

Company Name: Ningbo Mofang Trading Co., Ltd.
Email: service@mofangpretty.com