Return Policy
To initiate a return, please contact us at service@mofangpretty.com with your order number.
Return instructions and the return address will be provided by our customer support team. Unauthorized returns will not be accepted.
Unless the item is defective or incorrect, customers are responsible for return shipping costs. Original shipping fees are non-refundable.
Right of Withdrawal (EU Customers)
If you are a consumer based in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period expires 14 days from the day you receive the goods. To exercise this right, please contact us at:
Refunds will be issued within 14 days after we receive the returned item, using the original payment method.
Free Shipping (Untracked)
Customers who select Free Shipping (Untracked) acknowledge and agree:
- Only shipping confirmation is provided (no tracking number)
- Delivery cannot be guaranteed
If the order is not delivered within 60 days, please contact us and we will issue a full refund after verification.
Recommendation:
For orders over $75 USD, we strongly recommend selecting Standard Shipping (Tracked) to monitor delivery status.
RETURN ELIGIBILITY
If you are not satisfied with your purchase, please contact us within 7 days of receiving your order.
- Return requests should be completed within 30 days
- Missing or incorrect items must be reported within 24 hours of delivery with photo evidence
CONDITIONS FOR RETURNS
Returned items must meet the following conditions:
- Unused and in original condition
- Returned in original packaging
- Include all accessories and documentation
Returns will NOT be accepted if items show:
- Signs of use, damage, or alteration
- Broken seals or removed protective films
Custom or personalized items are non-returnable and non-refundable.
We reserve the right to refuse returns that do not meet these conditions.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Items not purchased directly from our website
- Items damaged due to misuse or improper handling
- Incorrect purchases made by the customer
- Returns without proof of purchase
Ningbo Mofang Trading Co., Ltd. reserves the right to refuse any return request.
DEFECTIVE, INCORRECT, OR DAMAGED ITEMS
If you received a defective, incorrect, or damaged item, please contact us and provide:
- Order number
- Proof of purchase
- Photos or videos of the issue
- Full shipping address
- Contact phone number
We may request additional information to process your request.
RETURN PROCESSING TIME
Please allow up to 14 business days for processing after we receive your return.
You will receive a confirmation email once your return is completed.
- Defective items: Full refund
- Non-defective items: Refund excludes shipping fees
REFUNDS
All refunds will be issued to the original payment method.
- Credit/debit card refunds may take up to 14 business days
- Processing time depends on your bank or card issuer
If you have not received your refund, please contact your bank first.
ORDER MODIFICATIONS & CANCELLATIONS
If you need to modify or cancel your order, please contact us as soon as possible:
- Order cancellations are subject to a 30% cancellation fee (payment processing cost)
- Cancellation requests cannot be processed once the order has been shipped
CONTACT US
For any questions regarding returns, refunds, or order changes, please contact:
Company Name: Ningbo Mofang Trading Co., Ltd.
Email: service@mofangpretty.com